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What will be done if the consignee fails in receiving the goods?

What will be done if the consignee fails in receiving the goods?
Update Time:2019-07-10
It’s depends on delivery term. For example, as for CNF term, If it is confirmed that the goods are lost during transportation, we will send the new ones to our customers as soon as possible. However, if it’s blocked at destination Customs, it’s appreciated that consignee can help to solve the problem. 
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